Refund policy

ATTIRET products are made to order, and many items are personalized or produced specifically for the customer. Please review the policy below before requesting a return, replacement, exchange, or refund.

Report an order issue

If your item arrives damaged, misprinted, defective, or materially different from what you ordered, contact us within 14 days of delivery at Admin@Attiret.store. Include your order number, a description of the issue, and clear photos showing the problem.

Please do not mail an item back to a fulfillment facility or manufacturer unless ATTIRET provides return instructions.

Personalized and custom items

Items customized or personalized using names, handles, artwork, text, sizing selections, colors, or other customer-provided specifications are made specifically for that customer. Please review all custom details carefully before checkout.

Once production begins, custom orders cannot be cancelled, changed, exchanged, or returned unless the item arrives damaged, defective, misprinted, or materially different from what was ordered.

We customize exactly what you enter. Check spelling, capitalization, spaces, symbols, and the @ symbol before submitting your order. Include @ only if you want @ shown on the finished item.

For qualifying personalized goods sold to customers in the EU/EEA, the statutory 14-day withdrawal right does not apply under Article 16(c) of Directive 2011/83/EU.

Made-to-order items and buyer preference

Because ATTIRET products are produced on demand, returns or exchanges for buyer’s remorse, choosing the wrong size, or preference changes are not guaranteed. Review product details and sizing information carefully before ordering.

Damaged, defective, misprinted, or incorrect items

If ATTIRET or the fulfillment process caused the problem, we will review the claim and determine the appropriate resolution, which may include a replacement, exchange, refund, or other remedy depending on the circumstances.

Cancellations and changes

Contact us immediately if you need to cancel or change an order. Because orders can move into production quickly, cancellations and changes cannot be guaranteed after production begins.

Approved returns

If a return is approved, we will provide instructions before you send anything back. Items returned without approval or to an incorrect address may not be accepted. Unless the return is due to an ATTIRET or fulfillment error, return shipping costs may be the customer’s responsibility.

Refund timing

Approved refunds are issued to the original payment method whenever possible. After ATTIRET processes a refund, your bank or payment provider may require additional time to post the credit.

Items that may not be returnable

For hygiene, customization, safety, or product-specific reasons, certain items may be ineligible for return unless they arrive damaged, defective, misprinted, or incorrect. This can include personalized goods, intimate items, swimwear, underwear, gift cards, and other made-to-order products.

Questions

Email Admin@Attiret.store or call 1-888-637-0013. Include your order number and photos when the issue involves damage, printing, or an incorrect item.

This policy does not limit any rights or remedies that cannot legally be excluded under applicable law.